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You are not satisfied with a product you received?

No problem! You can return the desired product within the 14-day cancellation period. In this case we will bear the costs for your return. To do this, either enter your invoice or order number in the following field and then select the products you want to return.

Please note that a free return shipment is currently only possible from Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden & Switzerland.
For all other countries, please contact us beforehand to receive the relevant instructions from us.

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Unfortunately, a return free of charge can’t be requested from your country. Please send your return parcel to the following address:

buttertea GmbH
Reinhold-Naegele-Str. 7
70192 Stuttgart
Germany

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Unfortunately we were unable to find an order with the invoice or order number you provided. There can be several reasons for this.

Either you have made a typing mistake, the cancellation period has expired or you are trying to generate a return label from an unsupported country. Please try again if you think this is a mistake or contact us for help with your planned return.

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